Privacy Policy

Registered name: CARTER-HAWKINS INNOVATIONS

We are the controller of your personal data. This privacy notice tells you what to expect us to do with your personal information.

Contact details

What information we collect, use, and why

We collect or use the following information for the operation of customer accounts and guarantees:

• Account information, including registration details
• Marketing preferences
• User-generated preferences and saved content (e.g., "favorited" screenshots and flows) to provide personalized library features

We collect or use the following information for service updates or marketing purposes:

• Marketing preferences
• Website and app user journey information

We collect or use the following information for research or archiving purposes:

• Website and app user journey information

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information.

• Consent: We have permission from you after we gave you all the relevant information. You have the right to withdraw your consent at any time.
• Legitimate interests: We're collecting or using your information because it benefits you or our organisation without causing undue risk. Our legitimate interest is: To provide enhanced account functionality, such as the ability to save and organize content for professional reference.

Your rights

You have the following rights under data protection law:

• Right of access - The right to ask us for copies of your personal information.
• Right to rectification - The right to ask us to correct or delete inaccurate info.
• Right to erasure - The right to ask us to delete your personal information.
• Right to data portability - The right to ask that we transfer the personal information you gave us to another organisation, or to you.

Where we get personal information from

• Directly from you

How long we keep information

We will keep your account information, including your saved flows and favorite screenshots, for as long as your account is active.

Your data will be stored until you choose to delete your account through your profile settings. Alternatively, you may exercise your right to erasure and request that your data is deleted by contacting us via post at the address listed above. Upon receipt of a valid request, we will remove your data from our systems without undue delay, unless we are required to retain it for documented legal or regulatory reasons.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

You can also complain to the ICO if you are unhappy with how we have used your data: